افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Supervisor & Administrative Assistant (Temporary Contract)
US Air Force Base - AB 101
2022-11 -
Supervised daily operations and provided administrative assistance at the US Air Force Base. Managed documentation, coordinated logistics, and ensured compliance with security protocols. Utilized Microsoft Office suite for reporting and data management. Led a small team of support staff, improving workflow efficiency.
Head of Direct Banking Assistant (Internship)
Ecobank Niger (ENE) Headquarters
2022-11 - 2022-12
Acted as Head of Direct Banking for one month, overseeing branch monitoring and promotion of the Ecobank mobile app. Implemented a marketing action plan that resulted in the sale of 5,000 withdrawal cards. Conducted commercial prospecting and coordinated with branch managers to improve service delivery.
Customer Service Representative (Internship)
Ecobank Niger – Branch of Francophonie
2022-01 - 2022-02
Handled reception duties and addressed customer needs and expectations. Provided front‑office support, processed transactions, and ensured high levels of client satisfaction.
External Auditor & KYC Agent (Temporary Contract)
Nass Business Solution – Airtel Niger
2021-07 - 2021-12
Conducted external audits and performed Know‑Your‑Customer verification for Airtel Niger's customer database. Utilized CRM tools to validate data integrity and ensured regulatory compliance.
Call Center Agent (Temporary Contract)
ProxyMEO CRM – Orange Niger
2020-10 - 2020-12
Provided phone‑based customer support, addressing inquiries and troubleshooting issues. Managed customer interactions using ProxyMEO CRM, maintaining detailed logs and achieving high satisfaction scores.
Customer Care Representative / Shop Representative (Temporary Contract)
Zain Niger – Headquarters
2019-06 - 2019-12
Delivered customer care services and promoted telecom products such as SIM cards, mobile phones, and internet modems. Handled sales transactions, performed product activations, and resolved service complaints.
Customer Care Representative (Temporary Contract)
CelTel Niger – Headquarters
2018-04 - 2018-10
Established customer satisfaction surveys via quality control calls. Managed back‑office complaint handling, service activation, and call‑center operations, improving response times and service quality.
Intern – Advertising Department
Sonatel – Agency of Cheikh Anta Diop, Dakar
2017-07 - 2017-10
Supported reception and customer service activities, administered sales of telecommunications products, and assisted in campaign preparation for advertising initiatives.
Graduate Senior Technician in Telecommunications (Networks)
Multinational College of Telecommunications, Dakar
2016-06 - 2016-12
Completed technical training in telecommunications networks with a focus on both technical and commercial aspects. Gained hands‑on experience with network infrastructure and customer service processes.
اللغات
French
fluent
English
fluent
Hausa
fluent
Djerma
fluent
آخر تحديث: منذ يوم