افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for account management, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention initiatives, improving loyalty rates and revenue. Collaborated cross‑functionally with multiple departments to meet business goals and maintained high service quality standards.
اللغات
Danish
native
English
intermediate
Somali
intermediate
آخر تحديث: منذ أسبوع