افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Operations Customer Expert
YouSee
2017-03 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for navigation, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds, and payment transactions. Executed proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals while ensuring policy compliance and high-quality customer experiences.
التعليم
AP Degree in Service, Hospitality and Tourism Management
اللغات
Danish
native
English
fluent
Somali
intermediate
آخر تحديث: منذ أسبوع