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سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
CRM / D365 CE IT Business Analyst
SafetyKleen
2025-01 -
Supported Microsoft Dynamics 365 CE and Field Service across eight international markets, handling BAU support, monthly releases and system change. Led stakeholder engagement, gathered requirements and produced functional documentation for process improvements. Acted as Lead IT Business Analyst on a CEO‑sponsored customer communication project, redesigning branding, work‑order grouping and service record presentation. Directed analysis for a recontracting automation initiative using RPA, collaborating with a third‑party agency. Designed and launched an AI support agent and an outbound calling workflow to generate leads and schedule demos.
اللغات
English
fluent
آخر تحديث: منذ أسبوع