افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Quality Assurance Analyst
Health Prime
2025-10 - 2026-07
Executed internal quality audits on over 1,000 monthly interactions, maintaining 100 % data‑entry accuracy for HIPAA‑sensitive records. Led a continuous‑improvement initiative that raised quality scores from 78 % to 93 % across eight hospital accounts within four months, closing the gap toward a 95 % SLA target. Built Power BI dashboards and advanced Excel reports to translate audit findings into actionable insights for operations leaders. Coordinated weekly cross‑border calibration sessions with US auditing teams, reducing claim‑scoring mismatches by 11 %.
Junior Quality Assurance Analyst
Health Prime
2024-10 - 2025-10
Performed end‑to‑end process audits for medical‑billing claims, ensuring compliance with Quality Management System standards and SOPs. Conducted root‑cause analyses to identify recurring defects and delivered corrective‑action reports to Operations and Training teams. Supported the preparation of audit documentation and contributed to continuous‑improvement discussions.
Quality Assurance Associate
Alorica
2023-11 - 2024-10
Conducted quality inspections and routine audits on raw, in‑process, and finished workflows, documenting non‑compliance and recommending corrective actions. Delivered QA training sessions to operations teams, strengthening a culture of quality across the organization. Assisted continuous‑improvement projects by providing data‑driven insights and tracking KPI trends.
Merchant Support Representative – SME
Alorica
2022-10 - 2023-11
Resolved 80 % of complex e‑commerce escalation volumes as a Subject Matter Expert, ensuring SLA‑compliant resolution times for B2B partners and merchants. Handled high‑volume multi‑channel inquiries via phone, email and chat, maintaining consistent quality and responsiveness. Accurately documented all interactions, case notes and resolution steps in CRM tools, preserving data integrity for downstream analysis.
اللغات
Spanish
native
English
intermediate
آخر تحديث: منذ أسبوع