افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Content Creator / Social Media Manager
Constant Social
2024-11 -
Produced end‑to‑end video content, handling concept development, scriptwriting, storyboarding, editing, motion graphics, subtitles and post‑production. Leveraged AI‑powered tools for ideation, copywriting, image generation, video creation and voice synthesis, markedly improving production efficiency. Crafted engaging captions and video descriptions aligned with brand voice, and designed marketing materials and social media graphics using industry‑standard design software and AI‑assisted tools. Managed content calendars, scheduled posts and ensured consistent publishing across multiple platforms while researching trends and competitor strategies to generate fresh content ideas. Collaborated with internal teams and clients to maintain brand consistency and deliver creative solutions supporting marketing objectives.
Order Processor
OutPeak Services Inc.
2023-06 - 2024-10
Processed customer orders through Shopify, ensuring accurate order details and quantities. Managed purchase orders and invoices using Cin7/DEAR Systems while keeping inventory up to date. Oversaw shipping via ShipStation, handling label printing, tracking and timely dispatch. Monitored order statuses from creation to delivery confirmation and coordinated dropshipping orders with third‑party suppliers. Communicated with vendors, B2B partners and suppliers to resolve inventory or order issues, responded to customer inquiries, provided tracking updates and handled refunds or replacements. Addressed supply‑chain delays, backorders and inventory shortages promptly.
Merchant Support Advisor
TaskUs
2020-03 - 2022-07
Supported Shopify merchants via email, phone and chat, resolving store setup, product, payment and order issues. Diagnosed and fixed technical problems to ensure optimal store performance. Educated merchants on Shopify features, apps and best practices to drive sales growth. Handled escalations and collaborated with technical teams for effective resolutions. Created and configured Shopify stores, including products, collections, navigation and themes, customizing designs to align with branding and improve user experience. Set up payment gateways, optimized checkout processes and resolved domain/DNS issues. Managed shipping profiles, rates and integrations with carriers, and configured sales channels across social platforms and marketplaces. Implemented Shopify POS, integrated third‑party apps, applied SEO best practices and launched marketing campaigns, including discount codes and loyalty programs.
اللغات
English
fluent
آخر تحديث: منذ أسبوع