افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
After‑sales / National Service Manager
Al Majdouie Motors
2024-02 -
Own and lead the startup business of Quick Lead after‑sales operations, covering service, parts, warranty and network performance across KSA. Executed a revamped after‑sales strategy that increased overall profitability and expanded business partnerships while monitoring KPIs for OEM compliance. Partnered with executive leadership to align objectives and maximize parts and accessory sales. Built, trained and led cross‑functional operational teams to achieve revenue and customer‑satisfaction targets. Conducted continuous market and competitor analysis to refine pricing, service offerings and commercial strategy.
Sales Operations Director
Safeer Tyres
2022-03 - 2023-12
Held full commercial and operational responsibility for multi‑brand workshops, mobile service fleets, warehouses and distribution centres in the UAE. Delivered a 13 % improvement in profitability through strategic business transformation initiatives and achieved a 20 % uplift in service centre revenue via structured cross‑selling and upselling programs. Established KPI frameworks, budgeting, forecasting and performance governance across all operations. Led an integrated sales, marketing and operations strategy using the 7P marketing framework.
Sales Operations Manager
AL Gurg Group
2019-03 - 2022-02
Led nationwide service operations and dealer network expansion across the UAE, driving a 33 % growth in service revenue through cross‑selling and upselling initiatives. Executed a strategic turnaround program that delivered a 23 % increase in profitability. Revitalized the ProShop brand by launching an online platform and digital channels, ensuring brand compliance and SOP implementation. Built and led high‑performing service teams through recruitment, training and performance management, enhancing customer satisfaction and continuous improvement.
اللغات
Arabic
native
English
intermediate
آخر تحديث: منذ أسبوع