ملف المرشح

افتح هذا الملف الشخصي

سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.

التسجيل كصاحب عمل لدي حساب صاحب عمل بالفعل

20 سنوات خبرة

المهارات

After‑Sales & Service Business Leadership General Management & P&L Ownership Dealer & Service Network Development Revenue Growth & Profitability Improvement Operations Management Team Building & Leadership Market & Competitor Analysis KPI Management & Governance Business Transformation Customer Satisfaction Strategic Planning Sales Operations Multi‑brand Workshop Management Digital Platform Launch Stakeholder Management

الخبرة

After‑sales / National Service Manager

Al Majdouie Motors

2024-02 -

Own and lead the startup business of Quick Lead after‑sales operations, covering service, parts, warranty and network performance across KSA. Executed a revamped after‑sales strategy that increased overall profitability and expanded partnership networks while monitoring KPIs for OEM compliance. Partnered with executive leadership to align objectives and maximize parts and accessory sales. Built, trained and led cross‑functional operational teams to meet revenue and customer‑satisfaction targets. Conducted continuous market and competitor analysis to refine pricing, service offerings and commercial strategy.

Sales Operations Director

Safeer Tyres

2022-03 - 2023-12

Held full commercial and operational responsibility for multi‑brand workshops, mobile service fleets, warehouses and distribution centres in the UAE. Delivered a 13 % improvement in profitability through strategic business transformation initiatives and achieved a 20 % uplift in service centre revenue via structured cross‑selling and upselling programs. Established KPI frameworks, budgeting, forecasting and performance governance across all operations. Led an integrated sales, marketing and operations strategy using the 7P marketing framework.

Sales Operations Manager

AL Gurg Group

2019-03 - 2022-02

Led nationwide service operations and dealer network expansion across the UAE, driving a 33 % growth in service revenue through structured cross‑selling and upselling initiatives. Executed a strategic turnaround program that delivered a 23 % increase in profitability. Revitalized the ProShop brand, launching an online platform and digital channels to enhance customer engagement. Ensured brand compliance, SOP implementation and operational excellence across all locations. Built and led high‑performing service teams through recruitment, training and performance management, improving customer satisfaction and continuous improvement.

اللغات

Arabic

fluent

English