افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Client Services
Nedbank Private Wealth
2025-07 - 2025-09
Supported Nedbank Private Wealth clients with VISA fraud, card issues, payments, account changes and complaints via inbound and outbound calls, ensuring rigorous security identification. Conducted occasional face‑to‑face meetings and collaborated with Relationship Managers and payments teams to deliver comprehensive solutions. Raised internal fraud alerts, activated or blocked VISA cards as needed, and consistently met SLA targets for outbound calls while adhering to evolving process guidelines.
Client Services Associate, Payments
Hansard International
2024-09 - 2025-02
Provided payment‑related client services, handling inquiries, transaction issues and fraud concerns. Coordinated with internal payment teams to resolve problems, ensured compliance with security protocols, and maintained accurate records of client interactions. Delivered high‑quality service while meeting performance metrics and supporting the broader business objectives.
اللغات
English
fluent
آخر تحديث: منذ 6 أيام