Call Center Agent – Customer Service (On‑site)

About the role

Raya CX is seeking a full‑time Call Center Agent to join its on‑site team. The agent will handle inbound and outbound customer interactions through phone, email and chat, providing accurate information and resolving issues while maintaining high levels of satisfaction.

Key responsibilities

• Manage inbound and outbound calls, emails and chats, addressing customer inquiries and resolving issues.
• Document all interactions in company systems and follow established scripts, procedures and compliance standards.
• Escalate complex cases to the appropriate teams and collaborate with supervisors to meet performance targets.
• Participate in ongoing training to stay current on products, services and process updates.

Required profile

• Experience in customer‑facing roles such as Customer Service Representative or Customer Support.
• Strong interpersonal skills, active listening, empathy and clear communication in English.
• Good computer literacy with the ability to quickly learn call‑center software and CRM systems.
• Ability to work on‑site, adapt to shift schedules and thrive in a high‑volume, fast‑paced environment.
• Attention to detail, problem‑solving abilities and a customer‑centric mindset.
• High school diploma or equivalent; further education in business, communications or related fields is a plus.