French‑Speaking Call Center Agent (On‑site)

About the role

The company is seeking a French‑speaking Call Center Agent to join its on‑site team. This full‑time position involves handling both inbound and outbound customer interactions, delivering high‑quality service, and ensuring customer satisfaction.

Key responsibilities

• Answer and place calls in French, addressing customer inquiries and concerns.
• Provide accurate information, troubleshoot basic technical issues, and resolve problems efficiently.
• Maintain detailed records of interactions in the CRM system.
• Achieve performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Collaborate with teammates and supervisors to continuously improve service quality.

Required profile

• Excellent written and verbal communication in French and English.
• Strong listening, empathy, and problem‑solving abilities.
• Organised, able to manage multiple tasks and meet deadlines.
• Flexibility to work shifts, including evenings, weekends and holidays.
• High school diploma or equivalent; a bachelor’s degree is a plus.

Required skills

• Proficiency with computer systems and call‑center technologies.
• Experience using CRM software for tracking customer interactions.